Legal Rules for Using Krikya in Bangladesh

1. Scope and Acceptance of the Terms

These general terms govern your use of the betting and gaming services provided on the Krikya platform in Bangladesh. By visiting the site, creating an account, completing registration, making a deposit, placing a bet, using any bonus or accessing any event or game, you confirm that you have read, understood and accepted these terms and conditions.

If you do not accept these terms, you must not open an account, must not place any bets and must stop using all services.

2. Legal Eligibility and User Requirements

To use the platform you confirm that:

• You are at least 18 years old, or older if a higher age is required under Bangladesh law.
• You are resident in a jurisdiction where online betting and gaming services of this type are not prohibited.
• You are not using the platform on behalf of another person or as part of any commercial betting operation.
• Funds used for bets and participation in any event are from a lawful source and are under your control.

You are responsible for understanding any local legal restrictions that apply to you. Krikya does not give legal advice and does not accept liability if you use the services in a location where such use is not allowed.

3. Changes to Terms and Conditions

Krikya may update or amend these terms at any time to meet legal obligations, adjust services or improve user protection. Updated terms take effect once published on the official website or mobile application.

• Continued use of your account or services after changes means you accept the updated terms.
• If you do not agree to any change, you must stop using your account and may request closure.

It is your responsibility to read the terms regularly to stay informed of any modifications.

4. Proper Use of the Platform

You agree to use the platform only for personal entertainment and in line with these terms, applicable laws and any sport or event rules. You must not:

• Create multiple accounts or act on behalf of third parties.
• Use any software, bot, scraper, exploit or unfair method to gain advantage.
• Interfere with the normal functioning of the website, application, servers or security measures.
• Engage in fraud, collusion, match fixing, arbitrage based on obvious errors or any activity that harms other users or the platform.

Krikya may suspend or close your account and void bets if there is suspicion that your use of services is abusive, fraudulent, against sport integrity or contrary to these rules.

5. Intellectual Property and Content Protection

All content, odds data, trademarks, logos, software, text, images and other materials shown on the platform are protected by intellectual property rights.

You agree that:

• You do not gain ownership of any such rights by using the platform.
• You must not copy, modify, distribute, publicly display, resell or make any commercial use of the platform content or services.
• You may only use the site and application for accessing your account, placing bets and using permitted features for personal use.

Any unauthorised use may result in account closure and may lead to civil or criminal action under applicable law.

6. Limitation of Liability

Subject to mandatory provisions of Bangladesh law, the services are provided on an “as available” basis and Krikya does not guarantee:

• Continuous availability of the platform, games or betting markets.
• Accuracy of live scores, statistics or third party information displayed as guidance.
• That use of the platform will be free from errors, delays, interruptions or technical issues.

To the maximum extent permitted by law:

• Krikya is not liable for any loss or damage arising from your reliance on information such as scores, event schedules, odds displays or bonus descriptions where the official outcome differs.
• Krikya is not responsible for failures caused by telecommunication networks, internet providers, power cuts, device malfunctions or force majeure events.
• Your total claim in any dispute is limited to the amount in your account or the value of the disputed bet, whichever is lower.

Nothing in these terms excludes liability for fraud, wilful misconduct or any liability that cannot be excluded under Bangladesh law.

1. Eligibility to Place Bets

You may place bets only if:

• Your registration has been completed and your account is active.
• You are logged in using your own credentials.
• You have sufficient cleared balance in your account to cover the total stake.
• You meet the age and legal requirements set out in these terms and in Bangladesh law.

Bets placed in violation of these conditions may be voided and any winnings may be cancelled.

2. Bet Acceptance and Confirmation

A bet is considered accepted when:

• You have entered the stake, reviewed the odds and submitted the bet slip.
• The system has assigned a unique bet ID and shown the bet in your betting history.

If a technical error occurs before the bet ID is created or before the system records the bet, the bet is not valid. It is your responsibility to check your betting history to confirm that a bet has been successfully placed. Screenshots or local device messages are not sufficient proof if the bet is not in the official account history.

Krikya may refuse or limit any bet at its sole discretion, for example due to risk management, event suspension, regulatory reasons, suspicious betting patterns or responsible gambling controls.

3. Minimum and Maximum Stakes

Betting limits are set per market and per account.

• The minimum stake per bet will be displayed on the bet slip or relevant help pages.
• Maximum stakes or maximum payout limits may apply to specific events, markets, sports or types of bet.

If a bet is placed above the limit, Krikya may reduce the stake to the allowed level and settle it on that basis. Separate bets placed on the same event or market may be grouped to apply the maximum payout policy.

4. Odds, Results and Settlement of Bets

Odds displayed on the platform are subject to change at any time before acceptance. Once your bet is accepted, the odds at the time of acceptance apply to that bet.

• Bets are settled based on the official result as announced by the relevant sport body, league, tournament organiser or event provider at the time of settlement.
• If the official result changes after initial announcement due to investigation, appeal or later decision, Krikya may choose not to adjust already settled bets.
• For statistics based markets, settlement is based on official data sources specified by Krikya. If no official data is available, a reliable recognised third party source may be used.

Your winnings are calculated by multiplying the accepted odds by the stake, subject to any applicable limits. Returned stakes for push events or voided legs follow the specific rules for that bet type.

5. Event Status, Postponements and Cancellations

If an event is postponed, abandoned or cancelled, settlement follows the applicable sport or event rules published in the help section.

As a general principle:

• If an event does not start or is not completed in line with the relevant rules, Krikya may void affected bets.
• If an event is completed within an official rescheduling period defined in the sport rules, bets may stand.
• For markets that have been unconditionally determined before interruption, bets on those markets will stand.

Any specific rules for popular sports and markets take priority over the general principles set out in this section.

6. Betting Restrictions and Suspicious Activity

Krikya may apply betting restrictions to protect sport integrity and comply with legal duties.

Restrictions may include:

• Limits on certain events, markets or types of bet.
• Limits on use of bonuses for particular bet combinations or odds ranges.
• Temporary or permanent blocks on an account’s betting ability where suspicious bets or match manipulation indicators appear.

Bets may be investigated and delayed in settlement where there is suspicion of:

• Collusion or group betting intended to exceed normal limits.
• Use of inside information that is not available to the general public.
• Match fixing, spot fixing or any agreement to influence the outcome of an event.

7. Bet Cancellation and Void Bets

Once accepted, a bet cannot be cancelled by you. In exceptional cases Krikya may cancel or void a bet in whole or in part, for example where:

• A significant technical error affected the odds, market or stake displayed.
• The market was offered or left open based on an obvious mistake, such as incorrect participants, incorrect event time or clearly inverted odds.
• The bet was accepted after the event, or part of the event, had already taken place and a material advantage existed.
• There is regulatory or compliance reason under Bangladesh law or licensing conditions.

When a bet is voided, the stake is normally returned to the account balance. For multiples or accumulator bets, the rules for void selections will be applied and the bet may continue on the remaining legs.

1. Funding Your Account

You may deposit funds only into your own registered account.

• The name on the payment method must match the name on the account.
• Third party deposits, including from friends or family, are not allowed.
• Krikya may require proof of payment ownership before crediting or allowing use of funds.

Deposits are intended to be used for betting and gaming services, not for currency exchange or transfer between payment systems.

2. Deposit Methods, Limits and Fees

Available payment methods for Bangladesh users may include local bank transfer, mobile financial services, cards or other approved systems. The list of active methods, along with minimum and maximum limits, is displayed in the cashier section.

• Processing times vary by method and may be instant or subject to delay by the payment provider.
• Krikya may set daily, weekly or monthly deposit limits for responsible gambling or risk reasons.
• Fees, if applicable, will be shown before you confirm the transaction.

You are responsible for any fees or charges applied by your bank, mobile operator or payment institution.

3. Withdrawals and Payout Rules

To protect users and comply with legal requirements, the following principles apply to withdrawals:

• Withdrawals are processed to the same method used for deposit, where this is technically possible.
• Before the first withdrawal, and at any later time, Krikya may require full verification of identity and payment method.
• You may be asked to submit documents such as national ID, passport, proof of address, bank statement or screenshots from payment apps used.

Minimum and maximum withdrawal amounts for each method are shown in the cashier section. In some cases, large payouts may be processed in instalments based on risk, compliance and payment channel limits.

4. Processing Timeframes and Pending Status

Krikya aims to review withdrawal requests within a reasonable time. Actual receipt depends on the payment provider.

• Internal review may include security checks, fraud screening and confirmation of bonus conditions.
• During review a withdrawal may have “pending” status and can be cancelled by Krikya if necessary for compliance reasons.
• Once approved, the timeframe for funds to reach you depends on the rules of your bank or payment provider.

Any unexpected delay should first be checked with your provider before contacting support.

5. Security, KYC and AML Checks on Transactions

All deposits and withdrawals are subject to security and anti money laundering controls.

Krikya may:

• Request updated KYC documents before allowing access to deposits, bonuses or winnings.
• Ask questions about the source of funds or nature of your betting activity.
• Restrict, delay or block transactions where information provided is incomplete, inconsistent or appears unreliable.

Failure to provide requested documents may result in account suspension and possible reporting to relevant authorities in Bangladesh or other jurisdictions as required by law.

6. Transaction Restrictions and Misuse

You must not:

• Use another person’s payment card, mobile wallet or bank account.
• Make deposits and withdrawals with minimal or no betting activity purely to move funds between methods.
• Engage in chargebacks, payment disputes or reversal requests without valid reason.

In cases of misuse:

• Krikya may deduct any costs, bank fees, chargeback amounts or investigation expenses from your balance.
• Bonuses, free bets and related winnings may be cancelled.
• The account may be closed and outstanding matters may be referred to banks, payment providers or law enforcement.

7. Cancellation of Operations and Adjustments

Krikya may cancel or reverse deposits or withdrawals in the following situations:

• Technical error causing duplicate crediting or incorrect balance.
• Detection of fraudulent activity, stolen payment details or unauthorised access.
• Failure of the payment provider to confirm or settle the underlying transaction.

If funds are credited by mistake, you must inform Krikya and you agree that such amounts are not owed to you. Krikya may reverse mistaken credits or adjust your balance to correct the error, including cancelling bets placed using such funds.

1. Approach to Responsible Gambling

Krikya promotes responsible use of its betting and gaming services and aims to reduce harm connected to gambling problems in Bangladesh.

You should treat all bets as entertainment and never as a way to earn guaranteed income. You remain fully responsible for your behaviour and financial decisions when using your account.

2. Control Tools and Limits

To support safer gambling, the platform may provide several tools:

• Deposit or betting limits per day, week or month to control the maximum amount you risk.
• Loss or session limits to help manage time and money spent.
• Reality checks or notifications to show how long you have been active on the site.

Information on how to set or change these limits is provided in the account settings or responsible gambling pages. In some cases limits can only be decreased immediately, while increases may take effect after a cooling off period.

3. Self Exclusion and Account Breaks

If you feel that your betting is becoming difficult to control, you are encouraged to use self exclusion options.

• Temporary breaks may be available for shorter periods where access to the account is paused.
• Long term or permanent self exclusion may be requested where you do not want to access services for a more serious concern.

During an active self exclusion:

• You must not attempt to open new accounts or use another person’s account.
• Krikya will take reasonable steps to prevent you from using its services, but you also bear responsibility for respecting your decision.

4. Risk Awareness and Self Assessment

To help you assess your gambling behaviour you can:

• Monitor how often you log in and how much you stake on each event or game.
• Keep a record of money spent, including deposits, bets, bonuses and withdrawals.
• Review your betting history to understand patterns in your activity.

If you notice signs such as betting to recover losses, hiding activity from family members or using money needed for essentials, you should consider seeking help and using restriction tools immediately.

5. Support and Help Organisations

Users in Bangladesh who experience gambling related problems may seek confidential advice from:

• Local mental health services and counselling centres that address addiction.
• International helplines and online resources that offer assessments and guidance on gambling disorders.

Details of recognised organisations and links to self help material may be provided in the responsible gambling section of the platform. Krikya support can give information on available tools but cannot provide professional medical or psychological advice.

1. Legal Obligations

Krikya is required to apply anti money laundering and counter terrorism financing controls that are consistent with international standards and relevant Bangladesh regulations. Betting and gaming services cannot be used to hide the origin of funds, finance illegal activity or transfer money between persons in an unregulated manner.

By using your account, you agree that Krikya may conduct checks, monitor transactions and share information with competent authorities and partners where required by law.

2. Know Your Customer (KYC) Procedures

To verify your identity and assess risk Krikya may request KYC documents at registration, before withdrawals or at any time later.

You may be asked to provide:

• Valid photo identification such as national ID card, passport or driving licence.
• Proof of address, for example a utility bill or bank statement showing your name and address.
• Proof of ownership for payment methods used for deposits and withdrawals.

Krikya may also ask about your occupation, source of funds and expected level of betting activity. Failure to cooperate may lead to account suspension and blocking of transactions until satisfactory information is obtained.

3. Monitoring of Transactions and Activity

All deposits, withdrawals, bonuses and betting patterns may be monitored to detect suspicious activity. Indicators include, but are not limited to:

• Large or frequent transactions that do not match normal betting behaviour.
• Rapid deposits followed by limited or no betting before withdrawal requests.
• Use of multiple payment methods or accounts connected to the same person or group.
• Attempts to bypass limits, use third party payment tools or structure transactions to avoid checks.

Where suspicion arises, Krikya may request further documentation, delay transactions, restrict services or make a report to the relevant financial intelligence authority.

4. Suspicious Activity, Account Restrictions and Freezing of Funds

If Krikya believes that an account may be involved in money laundering, terrorism financing, fraud or any other criminal activity, it may take the following actions without prior notice:

• Suspend or block access to the account and betting services.
• Freeze all or part of the balance, including deposits, bonuses and winnings, pending investigation.
• Cancel or void bets where funds involved are suspected to originate from illegal sources.
• Request detailed explanation and additional evidence regarding transactions and source of funds.

If a reasonable explanation is not provided or if law requires it, Krikya may close the account and retain or transfer funds to authorities as instructed by Bangladeshi or international regulators.

5. Cooperation with Authorities

Krikya may cooperate with law enforcement, regulators, banks and payment providers by:

• Sharing relevant KYC data and transaction records when legally requested.
• Responding to court orders, freezing orders or directives issued under applicable law.
• Assisting in investigations into match fixing, fraud, corruption and any misuse of betting services.

Your data will be handled in line with the privacy policy but may be disclosed where legally necessary to prevent or detect crime.

1. Data Controller and Scope

This privacy section explains how Krikya collects, uses, stores and protects your personal data when you use the betting and gaming services in Bangladesh. By creating an account, using the website or mobile application, placing bets or contacting support, you agree to the handling of information described here.

2. Types of Personal Data Collected

Krikya may collect the following categories of data:

• Identification data such as name, date of birth, gender and national ID or passport details.
• Contact data including address, email address and phone number.
• Account data such as username, registration date, login history and security settings.
• Financial and transaction data including deposits, withdrawals, bets, bonuses, payment method details and balances.
• Technical data such as IP address, device type, browser type, operating system, language settings and access logs.
• Communication records such as emails, chat messages, complaints and support requests.

Some data is provided directly by you during registration or KYC, and some is collected automatically during use of the services.

3. Purposes of Data Use

Personal data may be used for the following purposes:

• Creating and managing your account, including registration checks and authentication.
• Processing deposits, withdrawals, bets, bonuses and other transactions.
• Fulfilling legal and regulatory duties such as age verification, anti money laundering and responsible gambling requirements.
• Monitoring and improving the performance, security and reliability of the website and application.
• Handling customer support, complaints and dispute resolution.
• Providing service messages about changes to terms, event updates or policy changes.

Data will not be sold for unrelated marketing purposes and will only be shared with third parties where this is necessary for service delivery or mandated by law.

4. Legal Basis for Processing

Depending on the situation, Krikya relies on different legal bases for processing your data, such as:

• Performance of a contract when providing your account, processing bets and payments.
• Compliance with legal obligations in the areas of anti money laundering, taxation, responsible gambling and record keeping.
• Legitimate interests in preventing fraud, enhancing platform security, improving services and resolving disputes.

Where consent is required by law for certain uses of data, it will be requested separately, and you may withdraw such consent subject to legal and contractual limitations.

5. Data Sharing and International Transfers

To operate the services, Krikya may share data with:

• Payment providers, banks, mobile operators and financial institutions involved in your transactions.
• Identity verification, KYC and risk assessment partners.
• IT service providers such as hosting, analytics, security and communication platforms.
• Sports data providers and event organisers where needed to manage bets and resolve disputes.
• Regulators, supervisory bodies, courts and law enforcement when required by Bangladesh law or applicable international obligations.

Where data is transferred outside Bangladesh, appropriate safeguards are used in line with applicable data protection frameworks.

6. Data Retention

Personal data is kept only for as long as necessary for the purposes set out above, taking into account:

• Legal retention periods under financial, AML and consumer regulations.
• Time limits for handling disputes, chargebacks and legal claims.
• Technical needs for backup, security logs and audit trails.

After expiry of the relevant period, data will be securely deleted, anonymised or archived in a restricted form in line with applicable law.

7. User Rights Regarding Personal Data

Subject to local laws and certain limitations, you may have the following rights regarding your personal data:

• Right to access a copy of personal data held about you.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion of data where it is no longer needed and not required to be kept by law.
• Right to object to certain processing based on legitimate interests, where your rights override those interests.

Requests can be submitted through customer support, and Krikya may ask for additional information to confirm identity before responding.

8. Cookies and Online Tracking

The website and application may use cookies and similar technologies to:

• Maintain session state and keep you logged in to your account.
• Remember preferences such as language, event view and odds format.
• Collect anonymous statistics on how services are used, in order to improve functionality.

You can manage cookie settings in your browser, but disabling certain cookies may affect how the site operates.

1. Security Commitments

Krikya applies technical and organisational measures to protect user accounts, personal data, bets and financial transactions from unauthorised access, misuse or loss. Security controls are regularly reviewed and updated in line with industry practices and legal requirements applicable to Bangladesh.

2. Technical Protection Measures

Security controls may include:

• Use of encryption protocols to protect data transmitted between your device and the platform.
• Segregation of critical systems and restricted access for authorised staff only.
• Regular backup of data and systems along with disaster recovery planning.
• Ongoing monitoring of systems for unusual activity, intrusion attempts and fraud signals.

While all reasonable steps are taken to protect your data and account, no internet service can be guaranteed to be fully secure at all times.

3. Account Security and Your Responsibilities

You are responsible for maintaining the confidentiality of your login details.

• Do not share your username or password with anyone, including family members or friends.
• Do not allow other persons to use your account to place bets, access bonuses or make payments.
• Choose a strong password and change it regularly, particularly if you suspect that someone else may know it.

If you become aware of any unauthorised access or suspicious activity, you must contact support immediately and change your password. Krikya may temporarily lock the account while an investigation takes place.

4. Two Factor Authentication and Additional Checks

Krikya may offer or require two factor authentication or additional security steps in certain situations, for example:

• Logging in from a new device, browser or location.
• Performing high value deposits or withdrawals.
• Changing key account information such as email, phone number or payment details.

These measures are designed to reduce the risk of unauthorised use of your account, even if your password becomes known to another person.

5. Monitoring, Incident Response and Fraud Prevention

To protect both users and the platform, Krikya may:

• Monitor betting patterns, login behaviour and transaction flows for signs of fraud, theft or abuse of bonuses.
• Investigate alerts and security incidents involving user accounts or payment methods.
• Suspend accounts, block transactions or require additional verification when risk indicators are detected.

Where there is evidence of criminal activity, relevant information may be reported to authorities and affected users may be informed in accordance with legal duties.

6. Third Party Services and Links

The platform may contain links to third party websites, applications, payment services or event information sources. Krikya is not responsible for the security standards, privacy practices or content of these external services.

You should review the policies and security practices of any third party service before sharing personal or financial data or making payments.