Help from Krikya customer support in Bangladesh
This page guides you to all Krikya customer support options available for players in Bangladesh. You can get help from live chat, helpline number, email, and social messaging channels.
Support agents focus on quick assistance, clear consultation, and safe problem resolution for your account, payment, and game issues. Service is available 24/7 in English and Bangla, so you can contact any time.
Live chat usually replies within a few minutes. Phone and messaging replies are often instant during normal traffic. Email replies can take up to a few hours, depending on how complex your question is.
Krikya live support by chat
Live chat is the fastest way to contact Krikya customer support from the website or mobile app. You can type in Bangla or English and get real-time answers.
How to start live chat
- Open the Krikya website or app and log in to your account.
- Tap the chat icon at the bottom corner of the screen.
- Enter your name, user ID, and select the topic of your question.
- Type your message and wait for a support team agent to join the chat.
Best time to use chat
- Urgent login problems or account lock issues.
- Deposit or withdrawal questions while a transaction is pending.
- Quick questions about bonus rules, turnover, or promotion terms.
- Help to find a game, sports market, or feature on the website.
Service details
- Availability: helpline number 24 7 style response through chat, every day of the year.
- Languages: Bangla and English.
- Average wait time: usually under 3 minutes during normal hours.
- Chat history: you can request a copy of the chat if you want a record of the answer.
How to get faster help on live chat
- Log in before starting chat so agents can see your account data.
- Share your Krikya user ID and registered mobile number at the start.
- For payment issues, include transaction ID, amount, bank or bKash/Nagad/Rocket details, and time of payment.
- For game problems, mention game name, provider, time of issue, and stake amount.
- Use short, simple lines so the support team can respond point by point.
- Stay in the chat window and avoid switching networks to prevent disconnection.
Email support for detailed questions
Email is useful when you need a written record or want to send documents or screenshots to Krikya customer service. You can write in Bangla or English and get a detailed reply.
How to contact by email
- Open your email app or webmail.
- Use the main support email shown in your account area or on the footer of the website.
- Write a short and clear subject line, for example: “Deposit not credited” or “KYC verification documents”.
- In the email body, share your full name, user ID, registered mobile, and describe the issue.
- Attach screenshots of errors, payment receipts, or ID documents if needed.
When email support works best
- KYC and account verification questions.
- Uploading ID proof, address proof, or payment method documents.
- Complex payment disputes that need investigation.
- Requests to change registered information under policy.
- Complaints that you want in written format.
Service details
- Main support email: check the official contact or support email section inside your profile.
- Special departments: some topics like security or verification may be forwarded to a dedicated team.
- Languages: Bangla and English are accepted.
- Average response time: usually within 2 to 6 hours, complex cases may take up to 24 hours.
Tips for faster email answers
- Use one email thread per issue so the support team can track history.
- Add your user ID in the subject line, for example: “User 12345 – withdrawal delay”.
- Explain what you tried already and what result you want, for example refund, game check, or account review.
- Attach clear image files, not blurred photos, so technical support can confirm details quickly.
- Check your spam or promotions folder in case the reply lands there.
Phone support and helpline number
Phone support lets you speak directly to the Krikya support team for urgent issues. You can call the helpline number from Bangladesh to get real-time guidance.
How to call the support number
- Find the latest Krikya helpline number on the official website contact section.
- Use your mobile or landline to dial the number.
- Choose language option if the menu asks for Bangla or English.
- Share your user ID and basic account details when the agent picks up.
When to use phone support
- Urgent account lock or suspected security problem.
- Large deposit or withdrawal issues where you feel stressed.
- Help to understand rules or responsible gaming limits.
- Support for users who are not comfortable typing in chat.
Service details
- Availability: usually long hours every day, some lines may be helpline number 24 7. Check the website for exact schedule.
- Type of number: some lines may be local rate, some may be a free number for certain operators.
- Average wait time: 1 to 5 minutes, depending on traffic.
- Resolution time: many basic questions can be solved during the call, complex cases may be logged for follow-up.
Tips before calling
- Keep your user ID, registered mobile number, and email ready.
- For payment questions, have your bank app or mobile wallet open.
- Note down any error messages or transaction IDs before the call.
- If possible, call during non-peak hours like early morning or late night for faster answer.
- After the call, you can ask for a reference number for your case for future contact.
Technical support for account, game, and payment issues
Technical support focuses on solving login problems, game errors, and payment glitches. You can contact this team through live chat, email, or phone, depending on what is easiest.
How to reach technical support
- Start from live chat and select a topic like “technical issue” or “game not loading”.
- Use the main support email and write “technical” or “game issue” in the subject line.
- Call the helpline number and ask to speak to technical support if the agent needs to transfer you.
Types of issues handled
- Login problems, 2FA or OTP not received, or account access errors.
- Website or app not loading, slow performance, or frequent disconnection.
- Game crashes, bets not settling, or game result not showing.
- Deposit deducted from bank or mobile wallet but not credited to balance.
- Withdrawal status stuck in pending or failed without clear reason.
Service details
- Availability: technical support covers all days, often 24/7 through chat and email.
- Response time: first answer in chat within a few minutes, email within several hours.
- Investigation time: some cases may need 24 to 72 hours, for example game provider checks or payment gateway review.
Tips for faster technical help
- Share device type, OS version, and browser or app version.
- Describe step by step what you did before the error appeared.
- Attach screenshots or short screen recordings that show the problem.
- For game issues, share game name, provider, round ID, bet amount, and time.
- For payment issues, attach bank statement or wallet payment slip, masking any sensitive card numbers.
- Keep your email or chat app open so you can reply quickly if the support team asks for more data.
VIP and priority customer service
VIP and high-tier players can access priority Krikya customer service for faster resolutions. Priority channels are designed for larger volumes, frequent play, and higher stakes support needs.
How VIP support works
- Eligible players are contacted by a dedicated manager from the support team.
- A direct number or private chat contact is usually shared inside the account area.
- Priority routing applies when you reach out through normal chat or phone, so waiting time drops.
Who may qualify
- Players who place higher stakes or play regularly.
- Users who join special loyalty or VIP programmes promoted on the website.
- Accounts in good standing, following terms and responsible gaming rules.
Service details
- Priority channels: direct chat link, VIP support email, and sometimes a special support number.
- Response time: VIP chat and phone are answered as soon as possible, email gets higher queue position.
- Support coverage: account reviews, tailored limits, fast tracking of payment and game investigations.
How to make the most of VIP support
- Check your profile or promotion section to see if VIP status is active.
- Use the dedicated VIP contacts for important issues like big withdrawals or account changes.
- Keep communication polite and clear so your manager can act fast.
- If you lose access to your VIP manager, use live chat and mention that you are a VIP player so the case can be escalated.
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Social media and messaging support
Many players in Bangladesh prefer WhatsApp, Telegram, or Facebook for quick contact. Messaging support gives you another way to reach customer support without staying on the website all the time.
Platforms you can use
When messaging support helps most
Service details
Best practices for social and messaging contact