Privacy Policy Overview

The platform collects personal information that users provide during registration, account verification, and use of betting and gaming services. This may include:

• Identity details such as full name, date of birth, and nationality
• Contact details such as mobile number, email address, and residential address
• Account details such as username, preferred language, and communication settings
• Payment and transaction details such as deposit and withdrawal records, partial bank or mobile financial service details, and chosen payment methods
• Technical information such as IP address, device identifiers, browser type, and access logs
• Usage data such as login times, game history, betting records, and responsible gaming settings

These data are collected to:

• Create and manage user accounts
• Provide access to online casino and sportsbook services
• Process payments and financial transactions
• Prevent fraud, abuse, and misuse of services
• Meet legal, regulatory, and anti-money laundering obligations where relevant
• Improve website performance, security, and user experience

Technical and organisational measures are applied to protect personal information, including:

• Encryption of sensitive data in transit and in storage, where technically appropriate
• Access controls and authentication procedures for internal systems
• Segregation of duties and limited staff access to personal data based on role
• Regular monitoring of systems for security incidents
• Secure backup and recovery procedures

Users have the following rights in relation to their personal data, subject to applicable law and verification processes:

• The right to request access to personal information held by the operator
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of data where there is no lawful reason to keep it
• The right to object to certain types of processing, such as direct marketing
• The right to withdraw consent where processing is based on consent, recognising that some services may no longer be available

The handling of personal data seeks to align with data protection principles recognised in Bangladesh and relevant international standards, including fairness, purpose limitation, data minimisation, accuracy, security, and limited retention.

Personal data collected through the website and related services is used only for lawful and transparent purposes. The main reasons for using this information include:

• Account administration: to open, verify, manage, and close user accounts; to provide password recovery and security notifications
• Service provision: to deliver online casino and sportsbook services, settle bets, display gaming history, and manage account preferences
• Payments and transactions: to process deposits, withdrawals, bonuses, and account adjustments, and to cooperate with payment providers and financial institutions
• Compliance and risk management: to support anti-fraud checks, identity verification, anti-money laundering reviews, responsible gaming controls, and other legal or regulatory inquiries
• Customer support: to respond to questions, handle complaints, and resolve disputes regarding account activity or service quality
• Service quality and improvement: to analyse aggregated usage data and technical logs to maintain system stability, improve performance, and enhance user journeys on the website
• Marketing and communication (where allowed): to send service notices, policy updates, and, when the user has opted in, promotional messages, newsletters, or tailored offers
• Analytics and statistics: to generate anonymised or aggregated reports on user behaviour, channel performance, and product usage that do not personally identify individual users

Processing of personal information is based on one or more lawful grounds, including the performance of a contract, compliance with legal obligations, legitimate interests of the operator or partners, and user consent where required. The operator does not sell personal data to unauthorised third parties.

Users may request information about their personal data and how it is used, subject to reasonable verification measures. To exercise these rights, the user should contact customer support or the designated data contact point stated on the website.

Depending on the request and applicable regulations:

• Access: a summary of the main categories of personal data and processing purposes may be provided
• Correction: inaccurate, incomplete, or outdated information can be updated after identity verification
• Deletion: certain personal data may be deleted or anonymised where it is no longer needed for contractual, legal, or legitimate business purposes
• Restriction: in some cases, processing may be limited while a dispute or verification is underway

Some information may be retained for a defined period due to legal, tax, anti-money laundering, or dispute resolution requirements. In such cases, access will be restricted to authorised personnel only.

By using this website and related services, the user agrees that security checks may be carried out, including identity verification, address confirmation, and transaction monitoring. The user also agrees that payment information may be collected, transmitted, and processed by authorised payment providers, mobile financial service operators, banks, and card schemes for the purposes of processing deposits and withdrawals, preventing fraud, and meeting regulatory obligations. These providers have their own data protection duties and may maintain separate privacy notices.

The services offered on this website are intended only for persons who are at least 18 years old or the minimum legal age for participation in such activities in their jurisdiction, whichever is higher. Account registration and participation in betting or gaming activity are not allowed for minors.

The operator relies on information provided by users and on verification checks to confirm age and identity. It is not possible to fully confirm the age of every visitor without official documents or additional information. Users are responsible for ensuring that account details are accurate and that access to their devices and login credentials is protected from minors.

If it is discovered that personal data belongs to a minor, or if a parent or legal guardian informs the operator that a child has provided personal information or created an account, reasonable steps will be taken to:

• Suspend or close any related account
• Remove or anonymise personal data of the minor, unless retention is required for legal reasons
• Prevent further use of services by that individual

Parents and guardians in Bangladesh are encouraged to monitor use of digital devices and internet access to reduce the risk of underage access to gambling-related websites.

Personal information collected through this website may be stored or processed in data centres and systems located outside Bangladesh. This can occur when technical infrastructure, customer support teams, payment providers, or game suppliers are based in other countries.

In such cases, appropriate contractual and technical safeguards are used to help protect personal data, including confidentiality obligations, security standards, and data access controls. Partners that handle personal data are required to respect privacy requirements and use the information only for the agreed purposes.

By continuing to use the online services, creating an account, submitting personal information, or conducting transactions, the user agrees to the possible international transfer, storage, and processing of their personal data in jurisdictions where the operator or its service providers operate, subject to applicable law.

This Privacy Policy is intended to set out how personal information is collected, used, and protected in connection with the services offered on this website. In some cases, additional terms, legal notices, or disclaimers may apply to specific products, promotions, or partner services. Those documents may refine, clarify, or supplement the rights and obligations described in this policy, to the extent permitted by law.

The Privacy Policy and any related legal notices take effect when the user indicates acceptance. Acceptance may occur through account registration, ticking a confirmation box, clicking an agreement button, or continuing to use the services after being presented with the policy. By taking such actions, the user confirms that they have read, understood, and agreed to the handling of personal data as described, subject to applicable law in Bangladesh and any mandatory rights that cannot be waived.

Cookies are small text files that a website places on a user’s browser or device to store limited information. These files help recognise returning visitors, remember preferences, and provide a more stable online experience.

On this website, cookies and similar technologies may be used for the following purposes:

• Technical operation: to keep users logged in, maintain session information, and enable core site functions
• Preference management: to remember language settings, odds format, and display choices
• Statistics and performance: to measure traffic volumes, identify popular pages, and detect technical errors
• Behaviour analysis: to understand how visitors navigate the site and which services are used most frequently
• Personalisation: to adapt content, game suggestions, and relevant information based on user behaviour

Cookies used for analytics and personalisation are generally retained for up to 1 year, after which they are deleted or refreshed. Users may manage or delete cookies through browser settings, but disabling certain cookies may affect the functionality of the website and some services may not operate as intended.

By visiting this website, creating an account, or using any online casino or sportsbook services provided here, the user is deemed to have fully accepted this Privacy Policy, subject to any mandatory legal protections. Continued use of the services after changes are posted also indicates acceptance of the updated policy.

The version of the Privacy Policy published on the website at the time of use is the version that applies. In case of any inconsistency between earlier versions and the current text, the current version will prevail for all future processing activities, to the extent allowed by applicable law and subject to user rights.

Personal information may be shared with selected third parties when this is necessary and lawful. Such sharing may occur in the following situations:

• Legal and regulatory requirements: when responding to lawful requests from courts, law enforcement, regulatory bodies, or tax authorities
• Dispute resolution: when handling claims, chargebacks, fraud investigations, or legal proceedings involving users, partners, or other stakeholders
• Service providers: when using payment processors, mobile financial service providers, identity verification companies, customer support agents, game suppliers, IT hosting, or analytics providers
• Business needs: when applying risk management tools, responsible gaming services, or anti-money laundering screening

Only information necessary for the specific purpose is shared, and these parties are expected to protect the confidentiality and security of data. Full details or categories of such third parties may be listed on the website or provided upon request, subject to confidentiality limits.

By providing personal information, using payment methods, or engaging in online gaming and betting activities on this website, the user consents to the sharing of relevant data with such third parties for the purposes described, as long as this is permitted under applicable law and subject to appropriate safeguards.

The website may contain links or references to external websites, mobile applications, or services operated by third parties. These external resources have their own privacy policies, cookie practices, and terms of use, which may differ from the practices described in this document.

The operator is not responsible for how such third-party websites collect, use, or protect personal information. Visiting those websites or using their services is at the user’s discretion and risk.

Users are encouraged to read the privacy policy and terms of each external website before submitting any personal data or engaging in financial transactions. Any concerns or questions regarding data handling on third-party websites should be directed to the operators of those sites.