Anti-Money Laundering and KYC Policy Overview

KYC procedures and AML controls are applied to carry out identity check, ID verification and document submission so that accounts are used by genuine users, fraud is reduced, and financial crime and terrorism financing risks are limited.

The policy aims to provide the following guarantees for users in Bangladesh:

• Fair play across all games and markets
• Higher level of user safety and account protection
• Greater transparency in handling personal data and transactions
• Compliance with applicable regulatory requirements and reporting obligations
• Consistent treatment of all users based on verified information

Every new user must complete identity verification before full access to services is allowed, and existing users may be asked to update information if risk checks or regulatory requirements make this necessary.

During KYC checks, the platform may request the following document categories:

• Government-issued photo identification for ID verification, such as a valid national ID card, passport, or similar document
• Proof of residential address, for example a recent utility bill, bank account statement, or official letter that confirms where the account holder lives
• Confirmation of ownership of the chosen payment method, such as a bank statement extract, screenshot from a mobile banking app, or other evidence that the payment instrument belongs to the user
• Additional supporting documents where risk assessment indicates a need for enhanced identity check, such as employment or income confirmation

The platform applies structured AML security measures to prevent money laundering, terrorist financing, and other illegal activity, supported by continuous transaction monitoring and structured reporting obligations under applicable laws.

Key AML controls include:

• Ongoing monitoring of deposits, withdrawals, and betting patterns to identify suspicious activity
• Automated rules and screening tools that flag behaviour inconsistent with normal user activity
• Enhanced due diligence for high-risk situations, such as large value transactions, unusual betting behaviour, or higher risk customer profiles
• Detailed review of large, frequent, or unusual transfers to confirm that the source and destination of funds appear legitimate
• Risk scoring of users and transactions based on country, payment methods, activity history, and other relevant risk factors
• Screening of customers against relevant sanctions lists and politically exposed person (PEP) databases where required by law or industry standards
• Preparation and submission of reports to competent authorities in Bangladesh or other relevant jurisdictions when legal thresholds for suspicious activity reporting are met

To protect user safety, maintain account protection and support AML and KYC obligations, certain activities are strictly prohibited on the platform and may lead to immediate enforcement measures.

Prohibited activities include:

• Opening or controlling multiple accounts by the same person to avoid limits, checks, or other security measures
• Providing forged, altered, or stolen identification or address documents during identity check or any other verification stage
• Using the service for any form of money laundering, terrorism financing, or movement of funds that does not match genuine betting or gaming activity
• Attempting to manipulate systems, odds, software, or technical processes to gain unfair advantage or to hide the flow of funds
• Sharing, selling, or otherwise giving account access to another person, including sharing login details or allowing others to place bets on the account
• Using payment cards, mobile wallets, bank accounts, or other payment instruments that do not belong to the registered account holder
• Misrepresenting identity, acting on behalf of another person, or using third-party details to register or operate an account

Any breach of KYC or AML rules, refusal to complete ID verification, or involvement in suspicious activity may lead to action under this policy and relevant regulatory requirements.

In such cases, enforcement measures may include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Every user is responsible for providing accurate, complete and current personal data during registration and throughout the life of the account, including prompt updates when details such as address or contact information change. Users must cooperate with any identity check or document submission request, complete verification steps within the indicated time, and respond to follow-up questions where needed for risk assessment or AML review. Only payment methods legally held in the user’s own name may be used for deposits and withdrawals, and the account holder must ensure that no other person carries out transactions on the account. Any suspected unauthorised access, unusual transaction, or other suspicious activity should be reported to customer support without delay so that account protection and security measures can be applied. Users are also encouraged to act in line with responsible gaming principles and not to use the service for any financial activity unrelated to lawful betting or gaming.

The platform upholds fair play and transparency standards so that users in Bangladesh can participate in gaming and betting in a controlled environment supported by strong AML and KYC processes. These standards are intended to promote user safety, protect personal data, and maintain a reliable service for all verified customers.

The key principles are:

• Full alignment with applicable KYC, AML and counter-terrorism financing standards and regulatory requirements
• Confidential handling and protection of personal data and verification documents, subject to legal record-keeping duties
• Continuous transaction monitoring and risk checks to detect and respond to suspicious activity in a timely way
• Prevention of manipulation, collusion and other unfair behaviour that may harm other users or the integrity of events
• Access to user support for questions on account protection, security measures, and responsible gaming tools
• Shared responsibility between the platform and every account holder to keep accounts secure and compliant
• Equal conditions, rules and AML controls applied to users on a non-discriminatory basis, based on risk rather than personal characteristics